Most orders ship within 24 hours of received payment when in stock. However, if an item must be back-ordered and therefore delayed by 7 business days or more, we will notify you.

Items that require semi-trailor truck shipping ( floor buffers, etc) must be shipped to an address that is able to receive such freight. Someone must be present to receive truck shipments. Shipments requiring 24-hour notification, lift gate, inside delivery and/or residential delivery will incur additional charges.

Items must be returned in new unused condition. We reserve the right to reject returns on any used or mishandled products. All items purchased must be thoroughly tested within 30 days of purchase for any defects, before any returns or exchanges. Customers must call ahead to receive an order return number. Postage must be postpaid to the destination of returned items. The initial shipping costs will be deducted from the credited amount. Damage caused during shipment should be discussed with the parcel post carrier. Shipments canceled mid order are subject to refund less any shipping cost, including shipments that were returned due to the carrier being unable to contact anyone at the delivery address. This will include any customer who provides an incorrect phone number, or delivery address, and the customer will be responsible for any storage fees incurred. All returned machinery will be subject to a 15% restocking fee, unless due to manufacturer defect.